Refund and Returns Policy

Effective Date: September 18,2023

IndigoSEM Ltd ("we," "us," or "our") strives to provide high-quality services and ensure customer satisfaction. This Refund and Returns Policy outlines the terms under which we offer refunds for our services. Please read this policy carefully.

Services Covered

This policy applies to the digital marketing services provided by IndigoSEM Ltd, including but not limited to SEO, SEM, content marketing, and consulting services.

Eligibility for Refunds

1. Service Dissatisfaction: If you are not satisfied with the services provided, you must notify us within 30 days of service delivery to be eligible for a refund.

2. Non-Delivery of Service: If a service is not delivered within the agreed timeframe, you may request a refund.

Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• You must provide a detailed reason for the refund request, including any evidence supporting your claim.
• The refund request must be made within the specified time frame (30 days of service delivery).
• Services that have already been rendered to a satisfactory standard as agreed upon in the initial service agreement are not eligible for a refund.

Non-Refundable Services

Certain services are non-refundable, including:

• Custom projects or one-time services that have been completed and delivered as agreed.
• Monthly subscription services after the initial 30-day period has passed.
• Any service where substantial progress has been made, and the service has been accepted by the client.

How to Request a Refund

To request a refund, please follow these steps:

• Contact Us: Email us at info@indigosem.com with your refund request. Please include your name, contact information, and a detailed explanation of why you are requesting a refund.
• Review: Our team will review your request and may contact you for further information or clarification.
• Decision: We will notify you of our decision within 14 business days of receiving your request.

Approved Refunds

If your refund request is approved:

• Refunds will be processed within 14 business days.
• Refunds will be issued to the original payment method used during the purchase.
• You will receive an email confirmation once the refund has been processed.

Changes to This Policy

We reserve the right to update or change our Refund and Returns Policy at any time. Changes will be posted on this page, and you are advised to review this policy periodically for any updates.